Systems and techniques for utilizing resource aware queues and/or service sharing in a multi-server environment

ABSTRACT

Systems and techniques for utilizing resource aware queues and/or service sharing in a multi-server environment. Requests directed to an application server are received into one or more queues in front of the application server. An acknowledgement of the requests is provided in response to the requests being received by the one or more queues. Metadata associated with the requests is utilized to manage the one or more queues. The requests from the one or more queues are processed based on the metadata.

CLAIM OF PRIORITY

This continuation application claims the benefit of U.S. patentapplication Ser. No. 13/295,644, entitled “Systems and Techniques forUtilizing Resource Aware Queues and/or Service Sharing in a Multi-ServerEnvironment,” by Ronald Yang, et al., filed Nov. 14, 2011, and furtherclaims the benefit of U.S. Provisional Patent Application 61/421,989,entitled “Methods and Systems for Making Effective Use of SystemResources in an On-Demand Environment,” by Vijayanth Devadhar, et al.,filed Dec. 10, 2010, the entire contents of which are incorporatedherein by reference.

TECHNICAL FIELD

Embodiments of the invention relate to management of service requests ina multi-server environment.

BACKGROUND

Application servers typically have a finite connection pool (e.g., about20 connections per node), finite virtual machine memory, a finite numberof processor cores, etc. For every incoming request, one thread may comeinto play and start processing. However, while there may be 200 threads,this does not mean that an application server can handle 200simultaneous requests. For many servers, at about 25% of maximumthreads, (e.g., approximately 50 concurrent requests), the server mayrun out of one or more of the resources and start falling over.Currently, there may also be some code that prevents a load balancerfrom sending additional requests to a server that is deemed unhealthy.This works to some degree, but does not adequately protect allresources.

BRIEF DESCRIPTION OF THE DRAWINGS

Embodiments of the invention are illustrated by way of example, and notby way of limitation, in the figures of the accompanying drawings inwhich like reference numerals refer to similar elements.

FIG. 1 is a block diagram of one embodiment of a system that may receiverequests and prioritize those requests with one or more queues.

FIG. 2 is a flow diagram of one embodiment of a technique for queuingrequests.

FIG. 3 is a flow diagram of one embodiment of a technique for processingqueued requests.

FIG. 4 is a flow diagram of one embodiment of a technique for servicesharing between application servers.

FIG. 5 illustrates a block diagram of an environment where an on-demanddatabase service might be used.

FIG. 6 illustrates a block diagram of an environment where an on-demanddatabase service might be used.

DETAILED DESCRIPTION

In the following description, numerous specific details are set forth.However, embodiments of the invention may be practiced without thesespecific details. In other instances, well-known circuits, structuresand techniques have not been shown in detail in order not to obscure theunderstanding of this description.

In one embodiment, incoming requests are not processed synchronously. Arequest is analyzed to gather metadata, for example, organization type(orgType), request type (requestType), and/or priority, etc. In oneembodiment, a thread that analyzes the metadata (aka “peeker thread” or“peeking thread”) may create an object (e.g., encapsulating the requestmetadata, socket & other context) and queue the object for serviced byan application. Once the object is enqueued, the thread may analyzesubsequent requests. In one embodiment, the queue of request metadata ismonitored by a thread pool of worker threads. The worker threads may besensitive to resource availability and pull requests from a queue ifthere is a reasonable chance of processing the request without fallingover. If there are more requests than the server could handle, therequests may be queued up instead of bringing down the server.

In one embodiment, the worker threads may be sensitive to one or more ofthe following resources: database node processor(s), a connection poolslack, virtual machine (VM) memory, application server processor, and/orI/O rates (both on application server and the database). The sensitivitymechanisms for the queues may be similar to a traffic lightarchitecture. In one embodiment, for the resources listed above, thedatabase node may be a globally scoped resource constraint. That meansif it indicates red on one node on an app server, it may do so on allapp servers. Traffic lights that measure application server specificresources are locally scoped and their values are meaningful locallyonly. Details of the traffic light concept are provided below.

In one embodiment, a queue worker (e.g., application) that picks arequest reads the rest of the request data from the socket and thenprocesses the request. This means that the request sits in the networklayer while it is waiting for its turn. Doing so may avoid reading andstoring the request in application server memory (a scarce resource) ordisk (a slow resource). In one embodiment, the peeking thread may bepart of the worker thread, or, in an alternate embodiment, the peekingthread may be separate from the worker thread.

As discussed above, one or more queues may be utilized from which workerthreads may acquire work and process the corresponding request. Variousalternatives to provide this functionality are provided below. In oneembodiment each incoming request has a priority assigned to it.Priorities may be based on, for example, resource requirementscorresponding to the request. Some requests may be computationally, orotherwise resource, expensive while other requests are less expensive.Priorities may also be determined based on an organization from which arequest is received, quotas associated with the organization, etc.

As another example, priority can be based on recent analysis regardingthe relative cost of request. For example, if requests from a certainorganization have become more expensive recently, those requests may beassigned a lower priority than they would otherwise get. This mayprovide better overall performance. As another example, a list may bemaintained that can be use to track certain request types ororganizations and provide lower priorities for these requests. Otherstrategies may also be used to assign priorities to requests.

FIG. 1 is a block diagram of one embodiment of a system that may receiverequests and prioritize those requests with one or more queues. Theexample of FIG. 1 provides two request sources and two applications thatmay service requests; however, any number of request sources andapplications may be supported.

Network 100 may be any type of network that provides connections betweenrequest sources 105 and 110 and applications 160 and 170. Network 100can be, for example, the Internet, a local area network (LAN), and/orany combination of networks and subnetworks. Request sources 105 and 110operate to request services and/or resources from applications 160 and170. Request sources 105 and 110 can be, for example, computer systemsrunning browser applications that allow a user thereof to interact withapplications 160 and 170.

Peeker 120 and peeker 125 may be threads running on or more serverscoupled to receive requests from network 100. In one embodiment, peeker120 and peeker 125 are provided as part of a multitenant environmentthat provides responses to incoming request. Various embodiments andfeatures of example multitenant environments are provided below.

Peeker 120 and 125 operate as described above to analyze metadatacorresponding to requests received from network 100. Based on theresults of the metadata analysis, peeker 120 and peeker 125 operate toassign an object including the metadata to a queue feeding anapplication. In the example of FIG. 1, peeker 120 feeds three queues:high queue 130, medium queue 135 and low queue 140. Similarly, in theexample of FIG. 1, peeker 125 feeds three queues: high queue 145, mediumqueue 150 and low queue 155. In alternate embodiments, a differentnumber of queues may be utilized in a similar manner.

As discussed above, the peeker threads analyze metadata contained in therequest to perform an analysis used to select the appropriate queue.Metadata that may be used by the peeker threads may include, forexample, organization information related to the request (e.g.,organization identifier, organization category, organization type),request information (e.g., request type, request size, associatedrequests), priority information, and/or resource information, etc.

In one embodiment, objects including the metadata are placed in theappropriate queue by the peeker threads. In alternate embodiments, therequests may be placed in the queues by the peeker threads. Applications160 and 170 operate to service requests from the queues configured tostore requests for the respective applications. In some embodiments,discussed in more detail below, applications may retrieve requests fromqueues for other applications.

In one embodiment, requests may be removed from based or priority or ina strict FIFO or modified FIFO strategy. In another embodiment, requestsmay be removed from the queues based on priority of the queue and lengthof the queue. In another embodiment, organization-specific virtualqueues may be maintained and serviced in a round robin manner. Requestqueues may be subdivided into organization specific virtual queues. Theapplications may walk the queues in organization level round robinmanner.

Every queuing implementation above may be sensitive to resourceavailability. In one embodiment, the queues may be partitioned based onserver or application nodes. In another embodiment, a cost predictorengine may be utilized. With the cost predictor engine, the queues maynot be walked in strict order, but the high cost requests that aredeemed too expensive to process under current conditions may be skipped.

In one embodiment, application severs may be able to service requestsfrom queues for other application servers. For example, applicationserver 170 may service requests from one or more of queues 130, 135 and140 depending on current conditions. Several alternatives to this worksharing are described below.

In one embodiment, application servers may maintain a list of “healthy”application servers to which requests can be sent when the server hasreached a workload threshold. In one embodiment, this is triggered whenlocally scoped traffic lights indicate red and the application serverchooses not to process the queue locally.

In another embodiment, each application server may have, for example,1-4 “buddies” and the application server may poll its buddies when theapplication server has spare cycles (front runner). One advantage ofthis model is that the application server only gets what it wants toprocess. In one embodiment, a server may trigger a push from a“unhealthy” application server, instead of doing a pull from all“healthy” app servers even in steady state.

In another embodiment, a centralized queue, or set of queues, may bemaintained to service requests to all application servers. These queuesmay operate as described above with priorities and request objects, butmay function for all application servers rather than for just oneapplication server.

In one embodiment, the queue structures utilize queue depth/wait timethresholds, beyond which the queue may not accept any more requests.This may facilitate fast failure instead of waiting for a long time andthen timing out. In one embodiment, when an object is popped off thequeue, the worker thread may report queue statistics (e.g., queuewaiting times, processing times) to a statistics layer or to a logrecord. These can be used to measure the quality of service and beutilized to make corresponding adjustments.

In one implementation, the queue(s) may be resource aware. The queue(s)may be utilize traffic light mechanisms and may be able to preventworking or slow down working on requests that use the resources underpressure. In this and other embodiments, the queue may be priorityaware, with, for example, a pluggable priority finder module, the queueshould efficiently deal with requests that cannot be processed forresource reasons, the queue has the ability to set an expiry date on arequest and fail the request after the expiry date, the queue has anability to hand off any deferred requests to a third party, the queueshould be able provide the current queue depth, the queue should be ableto increase worker thread counts as needed and also should be able totime-out idling threads.

In one embodiment, a JAVA PriorityBlockingQueue may be utilized toimplement the underlying storage for queues. For example, a thread poolbased on ThreadPoolExecutor may monitor the queue. The thread pool mayhave, for example, an initial size of 10 and can grow to 200 threads. Inone embodiment, the queue may use the supplied Comparator object tofigure out the priority of the requests. This means, the determinationof the priority is done at insertion time and the value is not stored aspart of the payload. Higher priority requests can starve or result in adenial of service (DoS) for lower priority requests. Other queueimplementations may also be supported.

In one embodiment, the queue(s) may be sensitive to traffic lights. Oneor more measurable resource may have a traffic light monitoring it. Inone embodiment, the traffic lights may be monitored using a pingerthread that stores the result in a map. This may facilitate quick statelookup upon enqueue and dequeue of requests. The queue(s) may useTrafficLightFinderInterface to match requests to affected trafficlights. This behavior may be modified, for example, by plugging indifferent implementations of this interface.

In one embodiment, for every traffic light supplied at queueconstruction time, queue may maintain a deferred queue of requests.Deferred queues are not monitored by thread pools. They are a place tostore the request until there are enough resources to process therequest. Deferred queues also use the notion of “priority” and may usethe same Comparator as the active queue to order the requests. Requestsmay be on the deferred queue either during enqueue or after dequeue ifthe traffic light conditions warrant. Traffic light pinger thread maymove requests from deferred queues to active queues when it notices thatthat a traffic light is no longer red.

Under certain conditions, there is potential for request to be stuck ondeferred queue permanently or for extended periods of time. This may beaddressed by not allowing requests to be stored in the deferred queue ifthe length of the deferred queue is over a pre-selected threshold. Theserequests may be failed immediately. Alternatively, a secondary threadmay be utilized to analyze the request waiting times on the deferredqueue and may fail requests if waiting times have exceeded apre-selected threshold.

In one embodiment, upon enqueue of a request, the queue may look up thetraffic lights for that request and check if any of them are in ‘red’state. If yes, the request is put in the deferred queue for the firsttraffic light that indicated red.

Incoming requests may or may not have an organization identifier in theheader. In one embodiment, if they do have, then a node to which theyare headed can be identified and the specific connection pool anddatabase processor traffic lights may be applied.

In one embodiment, one or more of the following statistics may betracked for the queues: dequeue latency and/or defer time. The dequeuelatency corresponds to the time between a request being placed in andqueue and being removed from the queue. The defer time corresponds tothe time a deferred request waits on a deferred queue. Other statisticsmay also be tracked. Queue depth may also be tracked and utilized forrequest distribution purposes.

FIG. 2 is a flow diagram of one embodiment of a technique for queuingrequests. The process of FIG. 2 may be applied, for example, in anenvironment as described above with respect to FIG. 1 and/or in amultitenant environment as described in greater detail below.

A packet including a request is received, 210. The packet includesmetadata in addition to the request, which may be for database accesses(e.g., database queries) or for other resource requests. In oneembodiment, one or more application servers are configured to receiveservice the requests and service requests using, for example, the queuestructures described herein. Environments in which application serversmay be utilized are described in greater detail below.

One or more characteristics of the packet may be analyzed, 220. In oneembodiment, the one or more characteristics that are analyzed includemetadata from a packet header. Other characteristics may also beanalyzed for scheduling and/or queuing purposes. Metadata to be used mayinclude, for example, organization information related to the request(e.g., organization identifier, organization category, organizationtype), request information (e.g., request type, request size, associatedrequests), priority information, and/or resource information, etc.

The request is assigned to a queue based on the characteristics thathave been analyzed, 230. In one embodiment, the queues store objectsrepresenting the requests to be processed. In alternate embodiments, therequests and/or portions of the packet containing the request may bestored in the queues. The queues may be maintained in any manner knownin the art. In one embodiment, three queues are maintained for eachapplication server; however, in alternate embodiments, other numbers ofqueues may be maintained for the application servers.

Further, not all application servers are required to have the samenumber of queues. For example, one application server may have fivequeues with differing priorities while another application may have twoqueues with different priorities.

The object corresponding to the request is placed in the selected queue,240. Once the object is placed in the queue, the process of FIG. 2 maybe repeated for subsequent requests. One or more techniques forprocessing the objects in the queues are provided below.

FIG. 3 is a flow diagram of one embodiment of a technique for processingqueued requests. The example of FIG. 3 assumes three priority levelsassociated with the queues; however, any number of priority levels maybe supported. In the example of FIG. 3, the highest priority queue isserviced until empty, then the next highest priority queue is serviceduntil the highest level priority queue is no longer empty, etc. Otherservice strategies may also be supported.

The application server (or other system component) checks the highestpriority queue for requests, 310. As described above, the queuestructure may store the request, an object corresponding to the request,a packet containing the request, some or all of the relevant metadata,etc. The queue structure contains enough information to allow theapplication server to retrieve the request and service the request.

If the highest level queue is not empty, 320, the application serverremoves the request (or corresponding object, etc.) from the queue, 325and services the request, 335. If the highest level queue is empty, 320,the application server (or other system component) checks the next levelqueue, 330.

If the next highest level queue is not empty, 340, the applicationserver removes the request (or corresponding object, etc.) from thequeue, 345 and services the request, 355. If the next highest levelqueue is empty, 340, the application server (or other system component)checks the lowest level queue, 350. Any requests found in the lowestlevel queue are than processed, 360.

FIG. 4 is a flow diagram of one embodiment of a technique for servicesharing between application servers. The technique of FIG. 4 is but oneembodiment of a strategy for sharing between application servers. In theexamples described herein, there is no need to maintain a global statebecause states are determined based on interaction between applicationservers. That is, under certain conditions, application servers mayreach out to other application servers and/or their corresponding queuesto process higher priority requests, for example. This allows theapplication servers to independently manage service sharing.

Different application servers may utilize different techniques forreaching out. Thus, service sharing may be customized to provideimproved system performance. The service sharing techniques may be usedwith our without the scheduling techniques discussed above. However, inone embodiment, the scheduling and queuing techniques are utilized withthe service sharing techniques.

In one embodiment, an application server pushes information related toits utilization to another application server chosen at random. In oneembodiment, this information is pushed at random intervals. Thus, overtime, each application server may have information related toutilization of multiple (or all) other application servers. Theapplication servers may maintain an internal directory of utilizationinformation for other application servers. In one embodiment, morerecent information in given more weight that older information.Utilizing this mechanism, an application server can compare itsutilization as compared to other application servers, which may be usedto provide a more efficient utilization of resources.

Application server utilization is determined, 410. In one embodiment,the application server includes mechanisms to monitor its ownutilization. Example metrics for monitoring utilization include: queuedepth, queue processing time, bandwidth utilization, processorutilization, memory utilization, etc.

The application server may also have an associated utilization thresholdvalue that may be used to determine whether to reach out to otherapplication servers. The threshold value may be a value corresponding tothe individual metrics monitored, or may be a weighted value based onmultiple metrics.

If the application server utilization is below the threshold, 420, theapplication server processes local queue(s), 430. This may beaccomplished, for example, as described above. If the application serverutilization is above the threshold, 420, the application server mayanalyze remote queues, 440. The remote queues are queues that directlyfeed other application servers. The application server can evaluatequeue depth, utilization of a remote application server and/or othermetrics to determine whether to process requests in queues correspondingto remote application servers.

When the application server identifies a remote queue for which requestscan be processed, the application server may process those requests,450. Thus, each application server may independently and proactivelyseek out requests to process to allow the overall system to moreefficiently and effectively service incoming requests.

FIG. 5 illustrates a block diagram of an environment 510 wherein anon-demand database service might be used. Environment 510 may includeuser systems 512, network 514, system 516, processor system 517,application platform 518, network interface 520, tenant data storage522, system data storage 524, program code 526, and process space 528.In other embodiments, environment 510 may not have all of the componentslisted and/or may have other elements instead of, or in addition to,those listed above.

Environment 510 is an environment in which an on-demand database serviceexists. User system 512 may be any machine or system that is used by auser to access a database user system. For example, any of user systems512 can be a handheld computing device, a mobile phone, a laptopcomputer, a work station, and/or a network of computing devices. Asillustrated in FIG. 5 (and in more detail in FIG. 6) user systems 512might interact via a network 514 with an on-demand database service,which is system 516.

An on-demand database service, such as system 516, is a database systemthat is made available to outside users that do not need to necessarilybe concerned with building and/or maintaining the database system, butinstead may be available for their use when the users need the databasesystem (e.g., on the demand of the users). Some on-demand databaseservices may store information from one or more tenants stored intotables of a common database image to form a multi-tenant database system(MTS). Accordingly, “on-demand database service 516” and “system 516”will be used interchangeably herein.

A database image may include one or more database objects. A relationaldatabase management system (RDMS) or the equivalent may execute storageand retrieval of information against the database object(s). Applicationplatform 518 may be a framework that allows the applications of system516 to run, such as the hardware and/or software, e.g., the operatingsystem. In an embodiment, on-demand database service 516 may include anapplication platform 518 that enables creation, managing and executingone or more applications developed by the provider of the on-demanddatabase service, users accessing the on-demand database service viauser systems 512, or third party application developers accessing theon-demand database service via user systems 512.

The users of user systems 512 may differ in their respective capacities,and the capacity of a particular user system 512 might be entirelydetermined by permissions (permission levels) for the current user. Forexample, where a salesperson is using a particular user system 512 tointeract with system 516, that user system has the capacities allottedto that salesperson. However, while an administrator is using that usersystem to interact with system 516, that user system has the capacitiesallotted to that administrator.

In systems with a hierarchical role model, users at one permission levelmay have access to applications, data, and database informationaccessible by a lower permission level user, but may not have access tocertain applications, database information, and data accessible by auser at a higher permission level. Thus, different users will havedifferent capabilities with regard to accessing and modifyingapplication and database information, depending on a user's security orpermission level.

Network 514 is any network or combination of networks of devices thatcommunicate with one another. For example, network 514 can be any one orany combination of a LAN (local area network), WAN (wide area network),telephone network, wireless network, point-to-point network, starnetwork, token ring network, hub network, or other appropriateconfiguration. As the most common type of computer network in currentuse is a TCP/IP (Transfer Control Protocol and Internet Protocol)network, such as the global internetwork of networks often referred toas the “Internet” with a capital “I,” that network will be used in manyof the examples herein. However, it should be understood that thenetworks that the present invention might use are not so limited,although TCP/IP is a frequently implemented protocol.

User systems 512 might communicate with system 516 using TCP/IP and, ata higher network level, use other common Internet protocols tocommunicate, such as HTTP, FTP, AFS, WAP, etc. In an example where HTTPis used, user system 512 might include an HTTP client commonly referredto as a “browser” for sending and receiving HTTP messages to and from anHTTP server at system 516. Such an HTTP server might be implemented asthe sole network interface between system 516 and network 514, but othertechniques might be used as well or instead. In some implementations,the interface between system 516 and network 514 includes load sharingfunctionality, such as round-robin HTTP request distributors to balanceloads and distribute incoming HTTP requests evenly over a plurality ofservers. At least as for the users that are accessing that server, eachof the plurality of servers has access to the MTS′ data; however, otheralternative configurations may be used instead.

In one embodiment, system 516, shown in FIG. 5, implements a web-basedcustomer relationship management (CRM) system. For example, in oneembodiment, system 516 includes application servers configured toimplement and execute CRM software applications as well as providerelated data, code, forms, webpages and other information to and fromuser systems 512 and to store to, and retrieve from, a database systemrelated data, objects, and Webpage content. With a multi-tenant system,data for multiple tenants may be stored in the same physical databaseobject, however, tenant data typically is arranged so that data of onetenant is kept logically separate from that of other tenants so that onetenant does not have access to another tenant's data, unless such datais expressly shared.

In certain embodiments, system 516 implements applications other than,or in addition to, a CRM application. For example, system 516 mayprovide tenant access to multiple hosted (standard and custom)applications, including a CRM application. User (or third partydeveloper) applications, which may or may not include CRM, may besupported by the application platform 518, which manages creation,storage of the applications into one or more database objects andexecuting of the applications in a virtual machine in the process spaceof the system 516.

One arrangement for elements of system 516 is shown in FIG. 5, includinga network interface 520, application platform 518, tenant data storage522 for tenant data 523, system data storage 524 for system data 525accessible to system 516 and possibly multiple tenants, program code 526for implementing various functions of system 516, and a process space528 for executing MTS system processes and tenant-specific processes,such as running applications as part of an application hosting service.Additional processes that may execute on system 516 include databaseindexing processes.

Several elements in the system shown in FIG. 5 include conventional,well-known elements that are explained only briefly here. For example,each user system 512 could include a desktop personal computer,workstation, laptop, PDA, cell phone, or any wireless access protocol(WAP) enabled device or any other computing device capable ofinterfacing directly or indirectly to the Internet or other networkconnection. User system 512 typically runs an HTTP client, e.g., abrowsing program, such as Microsoft's Internet Explorer browser,Netscape's Navigator browser, Opera's browser, or a WAP-enabled browserin the case of a cell phone, PDA or other wireless device, or the like,allowing a user (e.g., subscriber of the multi-tenant database system)of user system 512 to access, process and view information, pages andapplications available to it from system 516 over network 514.

Each user system 512 also typically includes one or more user interfacedevices, such as a keyboard, a mouse, trackball, touch pad, touchscreen, pen or the like, for interacting with a graphical user interface(GUI) provided by the browser on a display (e.g., a monitor screen, LCDdisplay, etc.) in conjunction with pages, forms, applications and otherinformation provided by system 516 or other systems or servers. Forexample, the user interface device can be used to access data andapplications hosted by system 516, and to perform searches on storeddata, and otherwise allow a user to interact with various GUI pages thatmay be presented to a user. As discussed above, embodiments are suitablefor use with the Internet, which refers to a specific globalinternetwork of networks. However, it should be understood that othernetworks can be used instead of the Internet, such as an intranet, anextranet, a virtual private network (VPN), a non-TCP/IP based network,any LAN or WAN or the like.

According to one embodiment, each user system 512 and all of itscomponents are operator configurable using applications, such as abrowser, including computer code run using a central processing unitsuch as an Intel Pentium® processor or the like. Similarly, system 516(and additional instances of an MTS, where more than one is present) andall of their components might be operator configurable usingapplication(s) including computer code to run using a central processingunit such as processor system 517, which may include an Intel Pentium®processor or the like, and/or multiple processor units.

A computer program product embodiment includes a machine-readablestorage medium (media) having instructions stored thereon/in which canbe used to program a computer to perform any of the processes of theembodiments described herein. Computer code for operating andconfiguring system 516 to intercommunicate and to process webpages,applications and other data and media content as described herein arepreferably downloaded and stored on a hard disk, but the entire programcode, or portions thereof, may also be stored in any other volatile ornon-volatile memory medium or device as is well known, such as a ROM orRAM, or provided on any media capable of storing program code, such asany type of rotating media including floppy disks, optical discs,digital versatile disk (DVD), compact disk (CD), microdrive, andmagneto-optical disks, and magnetic or optical cards, nanosystems(including molecular memory ICs), or any type of media or devicesuitable for storing instructions and/or data.

Additionally, the entire program code, or portions thereof, may betransmitted and downloaded from a software source over a transmissionmedium, e.g., over the Internet, or from another server, as is wellknown, or transmitted over any other conventional network connection asis well known (e.g., extranet, VPN, LAN, etc.) using any communicationmedium and protocols (e.g., TCP/IP, HTTP, HTTPS, Ethernet, etc.) as arewell known. It will also be appreciated that computer code forimplementing embodiments of the present invention can be implemented inany programming language that can be executed on a client system and/orserver or server system such as, for example, C, C++, HTML, any othermarkup language, Java™, JavaScript, ActiveX, any other scriptinglanguage, such as VBScript, and many other programming languages as arewell known may be used. (Java™ is a trademark of Sun Microsystems,Inc.).

According to one embodiment, each system 516 is configured to providewebpages, forms, applications, data and media content to user (client)systems 512 to support the access by user systems 512 as tenants ofsystem 516. As such, system 516 provides security mechanisms to keepeach tenant's data separate unless the data is shared. If more than oneMTS is used, they may be located in close proximity to one another(e.g., in a server farm located in a single building or campus), or theymay be distributed at locations remote from one another (e.g., one ormore servers located in city A and one or more servers located in cityB).

As used herein, each MTS could include one or more logically and/orphysically connected servers distributed locally or across one or moregeographic locations. Additionally, the term “server” is meant toinclude a computer system, including processing hardware and processspace(s), and an associated storage system and database application(e.g., OODBMS or RDBMS) as is well known in the art. It should also beunderstood that “server system” and “server” are often usedinterchangeably herein. Similarly, the database object described hereincan be implemented as single databases, a distributed database, acollection of distributed databases, a database with redundant online oroffline backups or other redundancies, etc., and might include adistributed database or storage network and associated processingintelligence.

FIG. 6 also illustrates environment 510. However, in FIG. 6 elements ofsystem 516 and various interconnections in an embodiment are furtherillustrated. FIG. 6 shows that user system 512 may include processorsystem 512A, memory system 512B, input system 512C, and output system512D. FIG. 6 shows network 514 and system 516. FIG. 6 also shows thatsystem 516 may include tenant data storage 522, tenant data 523, systemdata storage 524, system data 525, User Interface (UI) 630, ApplicationProgram Interface (API) 632, PL/SOQL 634, save routines 636, applicationsetup mechanism 638, applications servers 600 ₁-600 _(N), system processspace 602, tenant process spaces 604, tenant management process space610, tenant storage area 612, user storage 614, and application metadata616. In other embodiments, environment 510 may not have the sameelements as those listed above and/or may have other elements insteadof, or in addition to, those listed above.

User system 512, network 514, system 516, tenant data storage 522, andsystem data storage 524 were discussed above in FIG. 5. Regarding usersystem 512, processor system 512A may be any combination of one or moreprocessors. Memory system 512B may be any combination of one or morememory devices, short term, and/or long term memory. Input system 512Cmay be any combination of input devices, such as one or more keyboards,mice, trackballs, scanners, cameras, and/or interfaces to networks.Output system 512D may be any combination of output devices, such as oneor more monitors, printers, and/or interfaces to networks.

As shown by FIG. 6, system 516 may include a network interface 520 (ofFIG. 5) implemented as a set of HTTP application servers 600, anapplication platform 518, tenant data storage 522, and system datastorage 524. Also shown is system process space 602, includingindividual tenant process spaces 604 and a tenant management processspace 610. Each application server 600 may be configured to tenant datastorage 522 and the tenant data 523 therein, and system data storage 524and the system data 525 therein to serve requests of user systems 512.The tenant data 523 might be divided into individual tenant storageareas 612, which can be either a physical arrangement and/or a logicalarrangement of data.

Within each tenant storage area 612, user storage 614 and applicationmetadata 616 might be similarly allocated for each user. For example, acopy of a user's most recently used (MRU) items might be stored to userstorage 614. Similarly, a copy of MRU items for an entire organizationthat is a tenant might be stored to tenant storage area 612. A UI 630provides a user interface and an API 632 provides an applicationprogrammer interface to system 516 resident processes to users and/ordevelopers at user systems 512. The tenant data and the system data maybe stored in various databases, such as one or more Oracle™ databases.

Application platform 518 includes an application setup mechanism 638that supports application developers' creation and management ofapplications, which may be saved as metadata into tenant data storage522 by save routines 636 for execution by subscribers as one or moretenant process spaces 604 managed by tenant management process 610 forexample. Invocations to such applications may be coded using PL/SOQL 634that provides a programming language style interface extension to API632.

A detailed description of some PL/SOQL language embodiments is discussedin commonly owned co-pending U.S. Provisional Patent Application40/828,192 entitled, PROGRAMMING LANGUAGE METHOD AND SYSTEM FOREXTENDING APIS TO EXECUTE IN CONJUNCTION WITH DATABASE APIS, by CraigWeissman, filed Oct. 4, 2006, which is incorporated in its entiretyherein for all purposes. Invocations to applications may be detected byone or more system processes, which manages retrieving applicationmetadata 616 for the subscriber making the invocation and executing themetadata as an application in a virtual machine.

Each application server 600 may be communicably coupled to databasesystems, e.g., having access to system data 525 and tenant data 523, viaa different network connection. For example, one application server 600imight be coupled via the network 514 (e.g., the Internet), anotherapplication server 600 _(N-1) might be coupled via a direct networklink, and another application server 600 _(N) might be coupled by yet adifferent network connection. Transfer Control Protocol and InternetProtocol (TCP/IP) are typical protocols for communicating betweenapplication servers 600 and the database system. However, it will beapparent to one skilled in the art that other transport protocols may beused to optimize the system depending on the network interconnect used.

In certain embodiments, each application server 600 is configured tohandle requests for any user associated with any organization that is atenant. Because it is desirable to be able to add and remove applicationservers from the server pool at any time for any reason, there ispreferably no server affinity for a user and/or organization to aspecific application server 600. In one embodiment, therefore, aninterface system implementing a load balancing function (e.g., an F5Big-IP load balancer) is communicably coupled between the applicationservers 600 and the user systems 512 to distribute requests to theapplication servers 600.

In one embodiment, the load balancer uses a least connections algorithmto route user requests to the application servers 600. Other examples ofload balancing algorithms, such as round robin and observed responsetime, also can be used. For example, in certain embodiments, threeconsecutive requests from the same user could hit three differentapplication servers 600, and three requests from different users couldhit the same application server 600. In this manner, system 516 ismulti-tenant, wherein system 516 handles storage of, and access to,different objects, data and applications across disparate users andorganizations.

As an example of storage, one tenant might be a company that employs asales force where each salesperson uses system 516 to manage their salesprocess. Thus, a user might maintain contact data, leads data, customerfollow-up data, performance data, goals and progress data, etc., allapplicable to that user's personal sales process (e.g., in tenant datastorage 522). In an example of a MTS arrangement, since all of the dataand the applications to access, view, modify, report, transmit,calculate, etc., can be maintained and accessed by a user system havingnothing more than network access, the user can manage his or her salesefforts and cycles from any of many different user systems. For example,if a salesperson is visiting a customer and the customer has Internetaccess in their lobby, the salesperson can obtain critical updates as tothat customer while waiting for the customer to arrive in the lobby.

While each user's data might be separate from other users' dataregardless of the employers of each user, some data might beorganization-wide data shared or accessible by a plurality of users orall of the users for a given organization that is a tenant. Thus, theremight be some data structures managed by system 516 that are allocatedat the tenant level while other data structures might be managed at theuser level. Because an MTS might support multiple tenants includingpossible competitors, the MTS should have security protocols that keepdata, applications, and application use separate. Also, because manytenants may opt for access to an MTS rather than maintain their ownsystem, redundancy, up-time, and backup are additional functions thatmay be implemented in the MTS. In addition to user-specific data andtenant specific data, system 516 might also maintain system level datausable by multiple tenants or other data. Such system level data mightinclude industry reports, news, postings, and the like that are sharableamong tenants.

In certain embodiments, user systems 512 (which may be client systems)communicate with application servers 600 to request and updatesystem-level and tenant-level data from system 516 that may requiresending one or more queries to tenant data storage 522 and/or systemdata storage 524. System 516 (e.g., an application server 600 in system516) automatically generates one or more SQL statements (e.g., one ormore SQL queries) that are designed to access the desired information.System data storage 524 may generate query plans to access the requesteddata from the database.

Each database can generally be viewed as a collection of objects, suchas a set of logical tables, containing data fitted into predefinedcategories. A “table” is one representation of a data object, and may beused herein to simplify the conceptual description of objects and customobjects according to the present invention. It should be understood that“table” and “object” may be used interchangeably herein. Each tablegenerally contains one or more data categories logically arranged ascolumns or fields in a viewable schema. Each row or record of a tablecontains an instance of data for each category defined by the fields.

For example, a CRM database may include a table that describes acustomer with fields for basic contact information such as name,address, phone number, fax number, etc. Another table might describe apurchase order, including fields for information such as customer,product, sale price, date, etc. In some multi-tenant database systems,standard entity tables might be provided for use by all tenants. For CRMdatabase applications, such standard entities might include tables forAccount, Contact, Lead, and Opportunity data, each containingpre-defined fields. It should be understood that the word “entity” mayalso be used interchangeably herein with “object” and “table”.

In some multi-tenant database systems, tenants may be allowed to createand store custom objects, or they may be allowed to customize standardentities or objects, for example by creating custom fields for standardobjects, including custom index fields. U.S. patent application Ser. No.10/817,161, filed Apr. 2, 2004, entitled “Custom Entities and Fields ina Multi-Tenant Database System”, and which is hereby incorporated hereinby reference, teaches systems and methods for creating custom objects aswell as customizing standard objects in a multi-tenant database system.In certain embodiments, for example, all custom entity data rows arestored in a single multi-tenant physical table, which may containmultiple logical tables per organization. It is transparent to customersthat their multiple “tables” are in fact stored in one large table orthat their data may be stored in the same table as the data of othercustomers.

Reference in the specification to “one embodiment” or “an embodiment”means that a particular feature, structure, or characteristic describedin connection with the embodiment is included in at least one embodimentof the invention. The appearances of the phrase “in one embodiment” invarious places in the specification are not necessarily all referring tothe same embodiment.

While the invention has been described in terms of several embodiments,those skilled in the art will recognize that the invention is notlimited to the embodiments described, but can be practiced withmodification and alteration within the spirit and scope of the appendedclaims. The description is thus to be regarded as illustrative insteadof limiting.

What is claimed is:
 1. A method for servicing requests in an environmenthaving multiple application servers each having one or more queues tostore at least indications of requests to be serviced by the applicationservers, the method comprising: determining, with one or more processorscorresponding to the multiple application servers, a utilization levelfor a first application server of the multiple application servers;comparing, with the one or more processors, the utilization level to apre-selected utilization threshold level; determining, with the one ormore processors, whether to service requests allocated to otherapplication servers in response to the comparing; servicing, with theone or more processors, at least one request allocated to a secondapplication server.
 2. The method of claim 1 wherein the utilizationlevel is based, at least in part on one or more of queue depth, queueprocessing time, bandwidth utilization, processor utilization, andmemory utilization.
 3. The method of claim 1 further comprising:analyzing, with the one or more processors, one or more queue parametersfor the second application server; and selectively servicing, with theone or more processors, requests allocated to the second applicationserver based on the analysis.
 4. The method of claim 1 wherein theapplication servers are part of a multitenant database environment thatstores data for multiple client entities each identified by a tenantidentifier (ID) having one of one or more users associated with thetenant ID, wherein users of each of multiple client entities can onlyaccess data identified by a tenant ID associated with the respectiveclient entity, and wherein the multitenant database is a hosted databaseprovided by an entity separate from the client entities, and provideson-demand database service to the client entities.
 5. An articlecomprising a computer-readable medium having stored thereon instructionsthat when executed by one or more processors are configurable to servicerequests in an environment having multiple application servers eachhaving one or more queues to store at least indications of requests tobe serviced by the application servers by: determining a utilizationlevel for a first application server of the multiple applicationservers; comparing the utilization level to a pre-selected utilizationthreshold level; determining whether to service requests allocated toother application servers in response to the comparing; servicing atleast one request allocated to a second application server.
 6. Thearticle of claim 5 wherein the utilization level is based, at least inpart on one or more of queue depth, queue processing time, bandwidthutilization, processor utilization, and memory utilization.
 7. Thearticle of claim 5 further comprising instructions that, when executedby the one or more processors, cause the one or more processors to:analyze one or more queue parameters for the second application server;and selectively service requests allocated to the second applicationserver based on the analysis.
 8. An apparatus for servicing requests inan environment having multiple application servers each having one ormore queues to store at least indications of requests to be serviced bythe application servers, the method comprising: means for determining autilization level for a first application server of the multipleapplication servers; means for comparing the utilization level to apre-selected utilization threshold level; means for determining whetherto service requests allocated to other application servers in responseto the comparing; means for servicing at least one request allocated toa second application server.
 9. The apparatus of claim 8 wherein theutilization level is based, at least in part on one or more of queuedepth, queue processing time, bandwidth utilization, processorutilization, and memory utilization.
 10. The apparatus of claim 8further comprising: means for analyzing one or more queue parameters forthe second application server; and means for selectively servicingrequests allocated to the second application server based on theanalysis.
 11. A system comprising: at least one memory device; one ormore processors coupled with the at least one memory device, the one ormore processors configurable to determine a utilization level for afirst application server of the multiple application servers, to comparethe utilization level to a pre-selected utilization threshold level, todetermine whether to service requests allocated to other applicationservers in response to the comparing, and to service at least onerequest allocated to a second application server.
 12. The system ofclaim 11 wherein the utilization level is based, at least in part on oneor more of queue depth, queue processing time, bandwidth utilization,processor utilization, and memory utilization.
 13. The system of claim 1further configurable to analyze one or more queue parameters for thesecond application server, and to selectively service requests allocatedto the second application server based on the analysis.
 14. The systemof claim 11 wherein the application servers are part of a multitenantdatabase environment that stores data for multiple client entities eachidentified by a tenant identifier (ID) having one of one or more usersassociated with the tenant ID, wherein users of each of multiple cliententities can only access data identified by a tenant ID associated withthe respective client entity, and wherein the multitenant database is ahosted database provided by an entity separate from the client entities,and provides on-demand database service to the client entities.